Customized CRM Solutions

Customer Relationship Management, or CRM, is an essential part of modern business management. CRM is an enterprise wide business strategy designed to learn about customer’s needs and behaviors to organize and manage Customer relationships to maximize profitability and minimize expenses. A well planned CRM can be viewed as a strategic process merging strategy and system to amalgamate information from across the company (sales, marketing, finance, accounting, etc.) to offer a complete view of the customer and develop stronger relationships with them. Information gained from all internal and in some cases, external, sources allows the company to complete a full 360 degree view of their customer in real time.

Why your company needs a CRM system?

You need CRM when it is clear you don’t have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives. If you are losing customers to a competitor, that’s a clear indication that you should improve your understanding of your customers. CRM entails all aspects of interaction that a company has with its customer, whether it is sales or service-related.

Why you need to have a customized CRM system?
"Making your CRM a Competitive Weapon"

  • Pre-built CRM solutions packed with all sorts of functions and features that may not be relevant to your business. Also these extra features come at an expense in the form of complexity – and complexity is costly in both money and time.

  • Features you desire are only a fraction of the Pre-built CRM system. Ultimately, it takes more time for people to learn how the system functions and the distractions can cut into your sales team’s productivity.

  • When you have your own customized CRM,it can integrate with multiple systems which can run more efficiently rather than having a standlone system.

  • With a custom-built solution, you get exactly what you want without any of the unnecessary bells and whistles. Training your team members takes less time because the CRM is designed based on the workflow that they are already familiar with.

we provide full lifecycle coverage of complete CRM system design,development and deployment. Here in Simsyn we have a dedicated and specialised team for CRM system developments from the point of understanding our customer requirements to final delivery.Complete process consist with six stages from analysis to execution.


1

Simsyn collects information on your business environment, working with you to define goals, processes, and IT strategies. As a result, we present you with a comprehensive Statement of Work, Proposal, and Project Estimate.

2

Simsyn's consultants gather and document your CRM customization requirements. Simsyn evaluates each functional area of the CRM with your needs in mind and identifies the required customizations and extensions.

3

Simsyn team determines how your business requirements will be implemented in your specific CRM setup, from simple user interface changes to complex fuctionality add-ons. We can also include data migration and/or integration with third party systems.

4

During the development phase we build and test the CRM through installation, customization, and data migration.

5

Simsyn Quality Analysis team validate the product features and functionalities to make sure that final output is match with PRD Specifications

6

Simsyn provides ongong services to our CRM clients, including monitoring software performance, recommending updates, training staff, and providing technical assistance.

Key features of Simsyn CRM Systems
  • Simplicity and ease of integration
  • Remote and Mobile access
  • Flexibility and customization
  • Campaign management
  • Stronger multichannel support
  • Integrated analytics
  • List management/master data management
  • Lead generation and follow-up tracking
  • Access Controlling and Data Security
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