3CX VIP Strategy Meeting – December 4th, 2023 (Tampa, FL)

The 3CX VIP Strategy Meeting took place on December 4th, 2023, in Tampa, FL, where industry leaders, including the CEO Nick Galea and USA GM Gregg Garret, gathered to discuss the upcoming changes in 3CX v20 and shape the future strategy. Several key highlights were discussed during the event, including the integration of OpenAI’s Whisper API to enhance user experiences with AI, a complete overhaul of the Call Manager for better functionality, and stronger security measures to ensure data protection in the new version.

Other notable announcements included a redesigned Windows app with improved security features and the release of an advanced API for greater customization and integration capabilities. Additionally, 3CX introduced multi-tenancy and department-wise access control features, which will improve operational efficiency and provide better management flexibility for users.

Gregg Garret also highlighted the revamped sales strategy and changes to the new licensing model to align with market evolution, signaling the company's ongoing commitment to adapting to industry needs and customer demands.

SimSyn (Pvt) Ltd., a 3CX Titanium Partner from Sri Lanka, played an active role in the discussions, focusing on strategic partnerships and exploring opportunities within the Sri Lankan market. SimSyn's participation underscored their commitment to bringing innovative solutions to the region and leveraging their expertise in enhancing contact center solutions.

Following the main event, SimSyn’s directors had a private meeting with 3CX’s CEO and other key representatives. During this exclusive meeting, SimSyn showcased uniconnect.io, their proprietary solution integrated with 3CX, aimed at revolutionizing contact center solutions in Sri Lanka. This collaboration between SimSyn and 3CX marks a significant milestone in the development of cutting-edge communication technologies for businesses in Sri Lanka.