Call Center Support Services
In addition to call center solutions, simsyn offers wide range of call center support services while enabling the ability for our customers to focus on their core business functions rather than worrying about technology, connectivity and other related services which requires setup a call center process.
Call Termination/Origination Services
If you plan to setup an inbound or outbound call center for your own business or for an outsourced BPO process, you only need to take care on your core business functions without worrying about any technical matter. We provide all call center related services alone with our call center systems. Most importantly we offer inbound and outbound high quality call routing for A-Z destinations with cheaper rates..
VOIP Termination to A-Z Destinations
Simsyn offers carrier grade high quality VoIP / SIP worldwide A-Z terminations especially for call centers and other organizations for their mission-critical telecommunication infrastructure for lower rates.
Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity.Simsyn offers bundles of SIP trunks for reasonable pricing which can use for IP based inbound and outbound call centers.
DID and Toll free Numbers
Simsyn offers local toll-free phone numbers from various countries for direct inward dialing (DID). Calls to these telephone numbers are converted from PSTN to VoIP and are transported to anywhere in the world and route to your call center finally.
Billing gateway integration Support
Payment gateway integration into e-commerce websites is a good way of accepting payment for products or services offered by online shopping. This ensures that an online business owner stays completely hassle free for handling payment by customers.Simsyn offers Billing gateway services and integration support with your business applications.
Chat System integration support.
Simsyn offers integration support for website chat widget on your company website while enabling to get real-time feedback from site visitors regarding your product, services, or content. For sites that sell services or products, a chat widget will definitely help you communicate with your visitors in real-time and potentially make more sales.
Click to Call (Web Call Back) Services.
Simsyn offers integration support to add click to call service to your website which can increase the average conversion rates, higher average orders and increased sales. Not only is the web call back feature convenient for customers, it also provides salespeople with additional information they can use to seal a deal.Web call back traffic can route to your inbound call center to provide high class service to your customers.
CRM system integration support.
We provide technical support to integrate your existing CRM system with call center system to provide better customer service to your clients in more efficient way.