Call center solutions
Simsyn Call Center products help business of all sizes to serve their customers while offering high class customer service and improve employee productivity while controlling operational costs.
Inbound Call Center Systems
"Exceed customer expectations and build customer loyalty"
Simsyn allows your contact center to take a highly personalized, all-in-one approach to customer care. An approach that lets you better anticipate — and exceed — customer expectations.
Simsyn Contact Center delivers speedy, reliable, and consistent customer service and multi-channel functionality to efficiently connect customers with the right agents and information at the right time.
"Improve operational performance and achieve better customer service"
Simsyn Inbound contact center applications bring together interaction processes and customer service best practices. And whenever needed, scales to advanced functionality via with simple licensing plans.
3cx Call Center System Features:
- VOIP/PSTN Agents Extensions
- WEB based Agent/Supervisor management system
- Real Time agent status monitoring
- Agent Screen popup
- Menu driven IVR portals
- Hold on Music
- Call Transferring
- Call Conferencing
- Call Queuing
- ACD (Round robin/skill base/load balance)
- Live agent Monitoring and Call Barging
- Chat and Email
- Call/Conversations recording
- Instant reporting and statistics
- Voice mail
Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX advanced call center features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System.
Outbound Call Center Systems
Simsyn Outbound Contact Center is a telephony platform for sales and marketing automation and lead management, so your agents and inside sales organizations can focus on one goal—increasing revenue. You can manage creative outbound campaigns to build your brands and customer loyalty, and open new revenue streams Improve agent training and agent performance.
Dialer Systems Features
- WEB based Campaign Management System
- Start/Stop/Pause Campaigns
- Upload leads in Multiple formats (Ex: Excel/CSV/TEXT)
- DNC Number List Upload
- Instant reporting and statistics
Predictive dialer is a automated outbound dialing system which programmed to predict when a human caller is available to pick up a call. Predictive dialer measure the number of available agents, average call duration and setup time,number of available lines and many other factors to adjust outbound calls to improve the efficiency of the call center while minimizing the abandoned call percentage. Simsyn Simsyn© Predictive Dialer system is an afordable business tool which can use for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups etc.
Preview dialer is a system which allows the agent to view the information in the contact record and decide to dial or snooze the call. It is up to them when to make the call and they may also be able to skip to the next name on the list. This can be ideal for more complex sales where a bit of research is required between calls to increase the chances of success. Preview dialer works best for operations with fewer agents.Simsyn Preview dialer system is an ideal solution for preview dialing outbound call centers.
Auto Dialer is a system which dials bulk list of numbers and play some pre-recorded voice messages when calls get answered.In general auto dialing is known as voice broadcasting or voice blasting. System can dial huge list of numbers more efficiently without any human interaction.Also campaigns can pre-schedule to start at any specific time automatically .