When it comes to attracting new consumers, retaining existing ones, and building a loyal client base that will return time and time again, providing high-quality customer service is critical.
Call centers are no longer massive workplaces with rows of people answering queries and receiving phone orders. They have grown into full-service contact centers that take advantage of the newest technological breakthroughs, such as mobile, email, chat, and SMS, to provide the best possible service to customers at the lowest possible cost.
Artificial Intellect (AI) is a type of technology that mimics human intelligence activities including learning, problem-solving, and planning. Organizations are looking for AI to deliver various benefits because it continuously provides many lines of communication without the requirement for human beings to be there.