Customer Relationship Management, or CRM, is an essential part of modern business management. CRM is an enterprise-wide business strategy designed to learn about customer’s needs and behaviors to organize and manage customer relationships to maximize profitability and minimize expenses. A well-planned CRM can be viewed as a strategic process merging strategy and system to amalgamate information from across the company (sales, marketing, finance, accounting, etc.) to offer a complete view of the customer and develop stronger relationships with them. The information gained from all internal and in some cases, external, sources allows the company to complete a full 360-degree view of their customer in real-time.

Key features of Simsyn CRM Systems

  • Simplicity and ease of integration

  • Remote and Mobile access

  • Flexibility and customization

  • Campaign management

  • Stronger multichannel support

  • Integrated analytics

  • List management/master data management

  • Lead generation and follow-up tracking

  • Access Controlling and Data Security

Why your company needs a CRM system?

You need CRM when it is clear you don’t have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives. If you are losing customers to a competitor, that’s a clear indication that you should improve your understanding of your customers. CRM entails all aspects of interaction that a company has with its customer, whether it is sales or service-related.

Why you need to have a customized CRM system?

“Making your CRM a Competitive Weapon”

  • Pre-built CRM solutions packed with all sorts of functions and features that may not be relevant to your business. Also, these extra features come at an expense in the form of complexity – and complexity is costly in both money and time.

  • Features you desire are only a fraction of the Pre-built CRM system. Ultimately, it takes more time for people to learn how the system functions, and the distractions can cut into your sales team’s productivity.

  • When you have your own customized CRM,it can integrate with multiple systems which can run more efficiently rather than having a standlone system.

  • With a custom-built solution, you get exactly what you want without any unnecessary bells and whistles. Training your team members takes less time because the CRM is designed based on the workflow that they are already familiar with.

Choose Simsyn as your CRM partner. We design and develop customized CRM solutions

We provide full lifecycle coverage of complete CRM system design, development, and deployment. Here in Simsyn, we have a dedicated and specialized team for CRM system developments from the point of understanding our customer requirements to final delivery. The complete process consists of six stages from analysis to execution.

Project Planning

Simsyn collects information on your business environment, working with you to define goals, processes, and IT strategies. As a result, we present you with a comprehensive Statement of Work, Proposal, and Project Estimate.

Design

Simsyn team determines how your business requirements will be implemented in your specific CRM setup, from simple user interface changes to complex functionality add-ons. We can also include data migration and/or integration with third-party systems.

Testing and Validation

Simsyn Quality Analysis team validate the product features and functionalities to make sure that final output is match with PRD Specifications

Requirement Analysis

Simsyn’s consultants gather and document your CRM customization requirements. Simsyn evaluates each functional area of the CRM with your needs in mind and identifies the required customizations and extensions.

Coding and Development

During the development phase, we build and test the CRM through installation, customization, and data migration.

Operation and Support

Simsyn provides ongong services to our CRM clients, including monitoring software performance, recommending updates, training staff, and providing technical assistance.

Automate your Business with Our CRM Workflow Automation Modules.

Intelligently automate all processes to save time, drive sales, and streamline processes. Automate your team’s repetitive tasks, enabling them to spend more time working on essential stuff.

Sales automations.

  • Automate repetitive tasks.

  • Automatically create leads and contacts from website form submissions

  • Automate next steps from email.

Support automations.

  • Trigger actions based on changes to a support case.

  • Trigger actions based on a case becoming inactive.

  • Automate case field updates.

  • Automate task creation and assignment.

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Contact Us

info@simsyn.com
(94) 117 687 587