Call Center Customer satisfaction surveys
As your first line of defense for customer problems, and the most personal connection to your business that most clients will have, your call centers need to be monitored objectively. There is no way to know that your customers are receiving the help they need from your business without a clear approach to ensuring that the customer support you offer is top-notch. Customer satisfaction surveys are the primary tool to find out if your call centers are achieving the goals, you set out for them. Companies that recognize the importance of their support centers make sure that every customer receives a customer satisfaction survey at the end of any interaction, with the intent of finding out how the interaction went and how the customer feels about your business.
Our software suite for call centers offers assessment tools to assess the efficiency of your call center service.
Train your agent to encourage the customers calling the contact center to participate in the survey.