IT Help Desk Management Systems
Most of large scale companies own number of IT appliance and infrastructure. Tracking and managing the issues of so many IT applications are not an easy task. To overcome this there should be an issue tracking system.
The JCDiThe JCDial® IT helps desk system provide amazing features and functionalities. It supports WEB base incident management, tracking with IVR base customer portal. Auto generated incident ID will redirect the user to an agent while he dial IVR and enter the incident ID. Agent will get the screen popup message with incident details which customer has made.