Outbound Call Center Solution

Dial automatically, reach more potential customers, and convert better leads.

A brilliant and cost-effective Outbound call center solution.

Simsyn Outbound Contact Center is a telephony platform for sales and marketing automation and lead management, so your agents and inside sales organizations can focus on one goal—increasing revenue. You can manage creative outbound campaigns to build your brands and customer loyalty, and open new revenue streams Improve agent training and agent performance.

  • User Friendly Campaign Management System

  • Upload leads in Multiple formats.

  • DNC Number List Management

  • Real-time Reporting and Statistics

  • Campaign Status Management and Scheduling

  • API Integration Support

Predictive Dialer

Predictive dialler is an automated outbound dialling system which programmed to predict when a human caller is available to pick up a call. Predictive diallers measure the number of available agents, average call duration and setup time, number of available lines and many other factors to adjust outbound calls to improve the efficiency of the call center while minimizing the abandoned call percentage. Simsyn Predictive Dialler system is an affordable business tool which can use for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups etc.

Preview Dialer

Preview dialler is a system which allows the agent to view the information in the contact record and decide to dial or snooze the call. It is up to them when to make the call and they may also be able to skip to the next name on the list. This can be ideal for more complex sales where a bit of research is required between calls to increase the chances of success. Preview dialler works best for operations with fewer agents. Simsyn Preview dialler system is an ideal solution for preview dialling outbound call centers.

Auto Dialler (Voice Broadcaster)

Auto Dialler is a system which dials bulk list of numbers and play some pre-recorded voice messages when calls get answered. In general auto dialling is known as voice broadcasting or voice blasting. System can dial huge list of numbers more efficiently without any human interaction. Also, campaigns can pre-schedule to start at any specific time automatically.

Auto Callback

Generates auto call-backs created by agents during cold calling. Redirects a phone call to the first available agent. You won’t miss a single opportunity with our outbound contact software.

Improve recovery rates & shorten the collection times with the Simsyn debt recovery Preview Dialer.

  • Automation with CBS (Core Banking System) Integration

  • Real-time visibility combined with robust campaign and agent reports allows you to understand what is going on in the collection center.

  • Resource optimization and employee efficiency is at the heart of every debt collection organization, allowing your wasted time to drop and revenue recovery soar through the roof.

  • Optimized the call answering rates via Random CLI shuffling techniques.

  • Conversational AI-assisted virtual call center agents.

  • Predictive Analysis based Auto adjusting dialing Patterns to improve the recovery rates without compromising the quality of customer service.

  • Spend less time calling and more time chasing down debts.

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Boost your Call Center Performance?

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX advanced call center features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System.

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Contact Us

info@simsyn.com
(94) 117 687 587