Voice biometrics is the science of using a person’s voice as a uniquely identifying characteristic & its a Game Changing Technology.
This type of biometric solution is highly effective and fast at processing voice patterns, because only a few words are needed to compare with the enrolled voiceprint, versus multiple questions and responses. They are easier because customers do not have to remember obscure, complex passwords. They are safer, because customers are using their unique voices to authenticate their identities rather than pseudo-secret questions that can easily be extracted by social engineering.
Voice biometrics, therefore, provides a rare win-win-win opportunity for customer service operations looking to improve their customer experiences while reducing costs and increasing security. Yet overhauling customer service is never an easy decision or task, especially when it affects both employees and customers. Voice biometrics can impact the bottom line as much as it improves customer experiences.